Shipments and returns

Your pack shipment

Packages are generally dispatched within 4/8 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature.
Packages monitored by Colissimo services allow a track of delivery. Indeed, an unique number is allocated in every package. You can follow the delivery evolution at the following address http://www.coliposte.net in the « Particulier » field by grabbing the number noted on the email informing you about the departure of your package from our warehouses.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Damaged packages:
We ask you to refuse the delivery of a damaged package (damaged, opened, spoilt cardboard); it is imperative to refuse it.

Packages outbound of our warehouse are undamaged and must imperatively be delivered to you in blameless condition.

If no complain has been expressed, unfortunately, we won’t be able of taking into account the possible disappearances or spoiling, nor undertaking an indemnity..

Return an item
If, for any reason you are not satisfied of your order, you can return one or some of the products within 10 days after reception of your package following instructions below.

the dismissal of all or part of your order is at your expense.

Any damaged, incomplete product, without origin packing, damaged, dirtied or without back number will be refused.

Returned products must be sent to Mademoiselle Pimpante in a single expedition.

We will not reimburse  the price of your products, we will send an another one you prefer, but the new shipment will be at your expense